The lens bezel on my camera is loose.

It is normal to have some "looseness" in the rotation of the front bezel of our cameras, particularly when the bezel is in the middle "upright" position. Although the lens bezel appears to be loose you will find that it doesn't move when subjected to vibrations associated with filming activities. In the unlikely event that it does move and adversely affect your videos, please contact our support team for additional assistance.
support@contour.com
http://assets0.desk.com/
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