Camera Recognition in Storyteller

Contour cameras use a standard miniUSB cable (included with the camera) for a quick plug and play connection to a Windows or Mac computers. 

In order to have Storyteller recognize the camera, first make sure you have a properly formatted the microSD card seated in the camera.  For steps on how to format the microSD card for your model of Contour camera, see the article called How do I format the micro SD card? 

  1. With the camera powered off, open the back door of the camera and connect the mini-port end of the included data cable to the back of your camera. 
  2. Connect the other end of the cable to an available port on your computer.  In a few seconds, your computer will automatically detect the Contour camera and will pass this information into the Contour Storyteller program. 
  3. In Storyteller, you will see your Contour camera  listed in the upper-left section of the screen under DEVICES. 

If you are having trouble getting Storyteller to recognize your camera, try these troubleshooting steps.
  1. Reformat the microSD card.  See the article called How do I format the micro SD card? for help on this.
  2. Try using a different USB port on the computer. Not all USB ports are powered the same way. This is especially true on laptops. There is usually one port that has power and the other ports are wired from that "master" port. The camera needs to have the full load of power in order to charge the battery and also act as a microSD card card reader.
  3. Try using a different USB cable. There is nothing special about the USB cable that we include with the camera and it is possible that you have a bad cord. Any USB cord with the correct ends will work.
  4. Try using a different computer. This to eliminate your computer as issue and try to isolate it to the camera.
  5. Try using a different microSD card. If you have swapped out the original microSD card for a different one, the new card may need to be formatted.
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