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Deleting Videos

Adam Goodpasture Dec 07, 2012 10:33PM MST

When I delete a video and empty the trash, it doesn't seem to be deleting the video from my hard drive. Why not?

Up -4 rated Down
Hi Adam,

We'd need more information before providing any insights. What operating systems are you using? Where are you deleting the files from? The more details you can provide, the better we can assist you.
Todd Dec 08, 2012 10:39AM MST CONTOUR Agent
Up 7 rated Down
Windows 7 64 bit. I'm deleting files from Storyteller (this is the Storyteller forum so thought that was B). I empty the trash and the Storyteller tells me they were delete successfully, but when I check in Windows Explorer, the file is still present.
Adam Dec 08, 2012 10:57AM MST
Up 11 rated Down
Thanks for the additional information Adam. Storyteller is only deleting the file from its database. To remove the file from your computer, you will need to do that from outside Storyteller.

Todd Dec 08, 2012 12:35PM MST CONTOUR Agent
Up 7 rated Down
That doesn't sound right because when I go to empty the trash in Storyteller, it warns me that the file will also be deleted from my hard drive (or something like that). Why would I want to just delete it from the database without at least having the option (defaulted on) of deleting the actual file? If that's your design team's intention, can you please add a "feature request" to allow for file deletion from Storyteller in addition to database deletion?
Adam Dec 09, 2012 11:43PM MST
Up 10 rated Down
Adam Dec 15, 2012 03:27PM MST
Up 7 rated Down
Hi Adam,

I have passed your comments along to our development team.
Todd Dec 15, 2012 04:16PM MST CONTOUR Agent

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