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My Mac Cant Find My Contour

Harald Nilsen Dec 11, 2012 05:10PM MST

When i connect my contour to the mac it wont show up in the left corner of storyteller.

Up -11 rated Down
Hi Harald,

Thanks for contacting Contour Technical Support. I'm sorry to hear that you are having trouble with your camera.

In order to assist you, I need what model of camera and what model of Mac (including OS version) you are using.
Todd Dec 12, 2012 09:33AM MST CONTOUR Agent
Up 0 rated Down
Hi,

got the same problem here.

Contour Roam from 2011
Macbook Pro (mid 2012) with OS X 10.8.2
Newest Storyteller App

Also the camera didn't show up as a drive in the OS.
Markus Dec 14, 2012 02:37AM MST
Up 2 rated Down
Hi Markus,

We're aware that some Apple Mac computers with USB 3.0 ports are having trouble recognizing Contour cameras when plugged in directly using a USB cable.

Our engineering team has created a firmware update for most other models of our camera that will fix this. For the ContourROAM, you will need to use a USB 2.0 hub or Mac with a USB 2.0 port until we are able to issue a firmware update for that camera.
Todd Dec 14, 2012 10:17AM MST CONTOUR Agent
Up 2 rated Down
Well then that explains my problem. When will the new firmware be GA?
Reggie Dec 28, 2012 12:37PM MST
Up 3 rated Down
Hi Reggie,

The firmware is available now.

http://help.contour.com/customer/portal/topics/103094-firmware-updates/articles?t=56458
Todd Dec 28, 2012 01:10PM MST CONTOUR Agent

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