My Mac Cant Find My Contour
When i connect my contour to the mac it wont show up in the left corner of storyteller.
Thanks for contacting Contour Technical Support. I'm sorry to hear that you are having trouble with your camera.
In order to assist you, I need what model of camera and what model of Mac (including OS version) you are using.
got the same problem here.
Contour Roam from 2011
Macbook Pro (mid 2012) with OS X 10.8.2
Newest Storyteller App
Also the camera didn't show up as a drive in the OS.
We're aware that some Apple Mac computers with USB 3.0 ports are having trouble recognizing Contour cameras when plugged in directly using a USB cable.
Our engineering team has created a firmware update for most other models of our camera that will fix this. For the ContourROAM, you will need to use a USB 2.0 hub or Mac with a USB 2.0 port until we are able to issue a firmware update for that camera.
Well then that explains my problem. When will the new firmware be GA?
The firmware is available now.
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