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USB 3.0 Compatiblity

Bryan Dec 12, 2012 05:49AM MST

Do you plan on posting a firmware update for the Contour Roam that will allow me to use the USB 3.0 ports on my MacBook Pro? As of right now the camera is not recognized my my computer.

Up 6 rated Down
Hello Bryan,

Thank you for asking. We do plan on releasing a firmware update that will resolve this issue, and it actually is scheduled for later this month (though sometimes firmware releases are pushed back slightly). In the meantime, however, you should be able to work around this issue by either using a card reader or by plugging your camera into a USB Hub and then plugging the hub into your computer. Thank you for your patience as we test this firmware, and if there is anything else we can do for you, please let me know.
John Dec 12, 2012 01:06PM MST CONTOUR Agent
Up 1 rated Down
Does this mean if I use a USB hub, the StoryTeller app will recognize my Roam?
Bryan Dec 12, 2012 05:12PM MST
Up -3 rated Down
Hello Bryan,

Yes, you are correct, if a USB hub is used, Storyteller should recognize the camera.
John Dec 13, 2012 12:56PM MST CONTOUR Agent

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