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Full HD 1080p Video Mode stops constantly

Jose David Dec 22, 2012 10:00PM MST

Why Full HD 1080p doesn't work well with the 2.16 Firmware Version in ROAM2?

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Hello Jose,

If your 1080p video is starting and stopping constantly, in my experience this has always been related to the computer, and it is caused by either an underpowered computer or, and this is also very common, a broken or missing codec (these tell your computer how to properly play back different types of videos. I'd recommend assuming the issue is codec-related, and you can fix codec-related issues by following the instructions here: http://help.contour.com/customer/portal/articles/260879-videos-won-t-play-smoothly. Can you please try this, and if you continue to have trouble, let me know what the hardware specs of your computer are?
John Dec 24, 2012 08:36AM MST CONTOUR Agent

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