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Problems with Storyteller Imports Freezing and Crashing App

Chris Jan 02, 2013 02:03PM MST

Very often, I begin an import request and the bar moves very slowly and ultimately appears to timeout and fail. As a result, Storyteller appears to hang up and I'm forced to use Task Manager to kill the application and restart. This makes it extremely frustrating to import and work with my videos...

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Hi Chris,

Thanks for contacting Contour Technical Support. I'm sorry to hear that you are having trouble with Storyteller. This error usually stems from a problem with the installation of Quicktime on your computer. Storyteller uses components of Quicktime to play the movies from the camera.

I suggest that you do the following steps in this order:

1)  Uninstall Storyteller

2)  Uninstall Quicktime

3)  Reinstall Quicktime (http://www.apple.com/quicktime/download/)

4)  Reinstall Storyteller  (http://contour.com/software/storyteller)

That should correct the error.
Todd Jan 02, 2013 02:38PM MST CONTOUR Agent

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