Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Storyteller can't initialize movie player

DaveD Jan 05, 2013 11:23AM MST

I got the above error on my Windows 7 machine and followed the help instructions to uninstall and reinstall QuickTime and Storyteller. That solved the problem, but only very briefly. Storyteller ran the first time I tried it after reinstalling and rebooting, but subsequent attempts to run it give the same "can't initialize movie player" error message.

Up -82 rated Down
Hi Dave,

Thanks for contacting Contour Technical Support. That is an indiction that there is a problem with the Quicktime installation on your computer. I suggest that you follow those steps once more, but this time when you get Storyteller running go to the preferences section of the program and change the default movie player to use Windows Media Player.
Todd Jan 05, 2013 11:39AM MST CONTOUR Agent

*To update date your profile image add an image at gravatar.com.

This question has received the maximum number of answers.

support@contour.com
http://assets3.desk.com/
false
contour_cam
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete