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Storyteller can't initialize movie player

DaveD Jan 05, 2013 11:23AM MST

I got the above error on my Windows 7 machine and followed the help instructions to uninstall and reinstall QuickTime and Storyteller. That solved the problem, but only very briefly. Storyteller ran the first time I tried it after reinstalling and rebooting, but subsequent attempts to run it give the same "can't initialize movie player" error message.

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Hi Dave,

Thanks for contacting Contour Technical Support. That is an indiction that there is a problem with the Quicktime installation on your computer. I suggest that you follow those steps once more, but this time when you get Storyteller running go to the preferences section of the program and change the default movie player to use Windows Media Player.
Todd Jan 05, 2013 11:39AM MST CONTOUR Agent

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