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New mac can't see my Contour HD

Charlie Krenz Jan 05, 2013 03:19PM MST

New mac book pro can't see my Contour HD... believe its a 720. I just updated the firmware on the camera but this did not help... Am I doing something wrong? My old mac can still down load from the camera just fine. Thanks in advance

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Hi Charles,

Thanks for contacting Contour Technical Support. We're sorry to hear that you are having trouble with your camera.

We're aware that some Apple Mac computers with USB 3.0 ports are having trouble recognizing Contour cameras when plugged in directly using a USB cable.

Our engineering team has created a firmware update that will fix this but that model of camera is too old to get that update.

You might try using a USB 2.0 hub plugged in to your new Mac. Some customers have had some success with that.

Todd Jan 05, 2013 03:52PM MST CONTOUR Agent

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