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Sound issue

Mathieu Jan 07, 2013 08:52PM MST

My contour + videos sometimes have no sound. I updated the firmware last october. Any advice?


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Hi Mathieu,

Thanks for contacting Contour Technical Support. I'm sorry to hear that you are having trouble with your camera. Generally speaking, no audio on the Contour+ is usually caused by an improperly formatted microSD card.

Try reformatting the microSD card using the steps below. Also be sure that the volume levels on your computer and player are turned up.

To format the microSD card for the Contour+ follow these steps:

Power off the camera.

Remove the microSD card from the camera.

Power on the camera WITHOUT the microSD card installed. The camera will beep three times.

Insert the microSD card securely in to the camera's card slot.

Using a pin or paperclip, push and hold down the pinhole Format button located above the microSD card slot. Continue to hold the Format button until the camera beeps once and the microSD card LED flashes once.

Release the pinhole button only after the formatting is complete.

Power off the camera by holding down the power button for 3-5 seconds.

Power up the camera again. The camera should have zero video files on it and be ready to shoot footage.
Warning: Formatting the microSD card will erase all data on the card.

*SandDisk Ultra cards are not compatible with Contour cameras. Learn more here.
Todd Jan 08, 2013 02:13PM MST CONTOUR Agent

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