General Information

  • Temperatures ranges for Contour cameras

    The official operating range of our cameras is -15°C to 40°C (5°F to 104°F). While some customers have successfully used our cameras outside of that range, we cannot guarantee that they will work in extreme conditions.

  • How do I silence the beeps?

    There are several situations, such as when using the camera while hunting, where it is helpful to have the camera's beeps silenced. On the ContourROAM, ContourROAM2, ContourROAM3, ContourGPS, Contour+, and the Contour+2 this can be done by changing a setting of the camera's configuration. Open Storyteller and connect your camera to the computer. Once Storyteller sees the camera, choose Tools -> Config...

  • Can I use my camera for paintball or Airsoft?

    Our cameras are designed to take a reasonable amount of impact associated with most recreational activities. It is NOT specifically designed to withstand an impact from a paintball or Airsoft gun, especially at point blank range. That stated, we do have many customers using our cameras during paintball events. The camera is built with an outer plastic lens cover that is designed to be replacable by a cu...

  • Display Date and Time

    Contour Storyteller does not have the option to display the date and time information from a video during playback. There are some third party applications such VLC that can be configured to to display this information. Here is a link to a support thread for VLC that discusses how to do this:

  • Still Photo Mode

    The ContourGPS, Contour+, ContourROAM, Contour+2, and ContourROAM2 all have a still photo mode that allow you to set up the camera to take photos at a preset time interval. To set the camera to take continuos photos, open Storyteller and then connect the camera to your computer. In Storyteller, you will see your camera listed near the top left. When you do, click on Tools -> Camera Configuration. Fro...

  • Loop Recording

    Many customers ask if Contour cameras can be set to make loop recording; that is to say can it erase the microSD card and start over when the microSD card gets full. None of the Contour cameras can be configured in this manner. However, based on the number of requests we have received we have passed along this suggestion to our development team for consideration in future updates.

  • Set Camera Time

    To set the time on your Contour camera, follow these steps. 1) Connect the camera to your computer. 2) Open the Storyteller program. 3) Select your camera by clicking on it in the upper left corner of Storyteller (in the Devices section). 4) Click on Tools -> Set Camera time. 5) Disconnect the camera from the computer. 6) Turn the camera on (or press the STATUS button) for the time change to take ...

  • Manually Edit Settings

    In addition to using the Camera Configuration tool in Storyteller to change the camera's settings, you can also adjust them using the FW_RTC.txt file. This is a text file that is on the microSD card of the camera and can be edited to change the camera's configuration. By default, the FW_RTC.txt file is a hidden file and so you may need to activate the ability to see hidden files on your computer before be...

  • Addressing wind noise

    In order to reduce the wind noise, you need to break up the wind before it gets to the mic. We don't make a windsock for our cameras, but other customers have had success with a number of different materials placed in front of the mic opening at the front of the camera. Some of the common materials include a bandage, a small bit of the soft side of velcro, and even a baby sock. There are also some pr...
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