The record slider on the waterproof case won't work. Why?
1080p and 720p
We have found that some of our waterproof cases for the 1080p have a switch that does not fully activate the record switch inside the camera. If you have one of the orange cases and it has this problem, contact Support for assistance.
ContourGPS, Contour+, and ContourROAM
If you have a ContourGPS, Contour+, ContourROAM waterproof case and the record slider is not activating the camera's record function, it may have a magnet that is not installed in the right direction. Fortunately there is a fix for this and we have put together a video that shows you how to do it. Here is a link to the video and a written set of instructions.