If your camera needs warranty service, or if you are not sure and want to see if your camera needs to be serviced, please start by contacting our support team. You can reach them my clicking on the Submit a Support Request link at the top of this page.
When contacting our support team, please be sure that you include the camera model, serial number, and a detailed description of the issue. Also include your shipping address in case we need to set up an RMA (Return Material Authorization) for you.
Many issues that seem like they may require a camera to be repaired or replaced under warranty can actually be solved without sending the camera in. Our support team will work hard to get you a working camera as quickly as possible.