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Contour ROAM2

Roberto Enrique González Saldaña Aug 20, 2013 02:28PM MDT

I Just recieved My Contour ROAM2 from Amazon and I can´t configure the camera. I´ve just registered but I can´t´access tne Configure Camera and Set Time commands from the Tools menu. I only get the Register Camera Option.

I´m using my Story Teller mac Installation from my previous Cntour ROAM 1 camera.

Up -3 rated Down
Hello, sorry you are unable to configure your new camera. Lets get this fixed for you so you can begin filming!

First, I would start here to make sure you are downloading the correct version of Storyteller for MAC http://contour.com/pages/storyteller

Let me know if this solves your problem, thank you!!

Contour Support

Gio May 07, 2014 10:49AM MDT CONTOUR Agent
Up 3 rated Down
Are you still having troubles with the laser aligner? Sometimes these types of troubles can be cleared up by simply updating, or reloading the firmware on your camera.

If these troubles persist after successfully updating the firmware on your camera and the camera was not working properly since it was purchased, we definitely want to help out.

Please contact us directly at support@contour.com so that we can help you get a warranty replacement set up.

Regards,
Contour Support
Daniel T. May 09, 2014 10:20AM MDT CONTOUR Agent

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