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Camera will only record short segments

Dominic Apr 04, 2014 08:49AM MDT

Hello, I have a contour roam model 1600 I have only used it a few times and I have never really been able to figure out how to get it to record for long stretches of footage. My problem is that the camera will only record for short periods of time (~15 seconds) and will then simply stop recording. The weird thing is that it will record for this short period of time regardless if the position of the slider on the top of the camera. Is this normal? I have tried updating the firmware and formatting the SD card following the instructions word for word several times. This just doesn't make much sense to me. How can I fix this issue or get the camera replaced?

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Hello, sorry for the problems you have been experiencing! There is a warranty on the camera for 1 year from purchase date, do you have proof of purchase within the last year? Also, first step our tech team takes with recording issues is the following for you to try:

Can you format the card with this program first and then format it again in the camera, this should solve this for you. If you are using a UHS-1 rated card, can you try a different non UHS-1 card and see if that also resolves this for you.

Let me know if program resolves or if you have purchased within a year and want to look into warranty replacement.

Thank you!!!
Gio Apr 30, 2014 10:49AM MDT CONTOUR Agent

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