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ContourHD 1080p not recording

Peter Oberauer Dec 22, 2012 06:06AM MST

Hi

My ContourHD 1080p Firmware V1.17 is no longer recording:

When I slide the record switch forward, as usual it makes a single beep, the green front light changes from green to red. But when sliding it back there's no longer a double beep, and it doesn't power off after that (need to remove and reinsert the battery to make it start recording again). The DCIM folder is created, but no files or directories below that. What's the next step to diagnose? Thanks.

Up -10 rated Down
Hi Peter,

Thanks for contacting Contour Technical Support. I'm sorry to hear that you are having trouble with your camera. I suspect that there is an issue with the microSD card. My first suggestion is to reformat the microSD card using the steps outlined here:

http://help.contour.com/customer/portal/articles/257703-how-do-i-format-the-microsd-card-

If that fails to correct this issue, try again with a different microSD card.

Should you still have trouble after that, then I think the camera should get replaced if it is still under warranty.
Todd Dec 22, 2012 12:01PM MST CONTOUR Agent

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