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Additional Troubleshooting
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Why doesn't my computer recognize my camera?
There are a few different possible reasons that your computer can't see the camera. Here are some steps you ca...
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Why can't I sign in to Storyteller?
In order to sign in to your Contour account from either the website or from Storyteller, you will first need t...
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What is file corruption? How do I prevent it?
File corruption is a problem that can affect some video files, making them unplayable. A video file that is c...
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How do I repair a corrupted file?
Corrupted files, unfortunately are often unrecoverable. In some cases however there is a process available th...
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My microSD card wil not format in the camera.
If you’re having issue formatting the microSD card in-camera on the ContourGPS, Contour+, or Contour ROAM the...
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The lens bezel on my camera is loose.
It is normal to have some "looseness" in the rotation of the front bezel of our cameras, particularly when the...